FAQ

Genral Policy :

Q-Do I need to create an account to place an order?
A - No. We are providing simply Guest Checkout where without creating your account, by filling up necessary details like Name, address, mobile number and email Id, you can place the order. After successfully order, login details would be sent through email to you so for the next time, you can use it for Login.

Q- What is a semi-stitched product ?
A - If the product type specified in the description is "semi-stitched" then you will have to get minimal stitching done as most of the work will be pre-stitched. You will just have to get the basic altering and stitching done according to your size locally..

Q- What is the return policy ?
A - If Any damaged items or any defect item, You can return and change it within 7 days after the product is delivered to you otherwise not applicable return policy.

Q- How do I return the product ?
A - To return the product you can email us at care@cottonduniya.in with your order number, product that you want to return and the reason for return or call us at +917567746968, MON - SAT (9AM - 6PM IST) to raise a return request. We will arrange for a pickup from our courier partners. In case the pickup service is not possible or delayed due to high volume, we will request you to send the product yourself and we will reimburse you for the courier charges.

Q- When will I get my refund / store-credit / exchange product?

A-Once the pickup is done it takes 5-7 days for the product to reach our warehouse. After arrival it takes our team 24-48 hours to process your cash refund / store-credit / exchange product.

 

Order Status:

Q - How can I figure out the correct size for me?
A - Each item you select will have a 'Size Chart' beside 'Add to Cart button. You can refer to the size chart and determine the right size of clothing.

Q -How do I check the status of my order?
A - You can check the status of your order in “my account”.

Q -How can I track my order?
A - You will get an email from us with tracking no when we ship your order. You can also get the tracking no. from your order form which can find in “my account”.

Q - Which payment gateway do you use?
A - We use a leading payment gateway RazorPay and other UPI IDs on our website.

Q - How will I know if my order has been placed successfully?
A - You will receive an email confirmation from Western Ethnic once your order is successfully placed. The mail will have all the details related to your order.

Q - How soon will my order ship?
A - After placing order, it will take 24 to 48 hours to dispatch it from our side. Sometimes, it would take 4 to 5 days due to production issue but in that case, we will inform you.

Q - What delivery methods do you use?
A - We use leading courier companies such as Fedex, Udaan,Indiapost and Delhivery for shipments.

Q -How much is the Shipping Cost?
A - Nowadays, we are giving a free shipping in all over India.

Q -How can I pay for my order at cottonduniya.in?
A - Payment can be made through any of these modes:

1. Credit Card
2. Debit Card
3. Net Banking
4. Store Credit
5. UPI Payment



Q -Is it safe to use my credit/debit card on Cottonduniya?


A - You can be assured that we offer you the highest standards of security currently available on the Net so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the credit card/debit card transaction directly without any information passing through to us – we do not retain your banking information.




Q -What should I do if my payment fails?


A - If your card is debited by mistake, you need not worry. Please make sure of the following at your end:

1. Please check your bank/credit card account - Has it been debited?

If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

2. If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over a call /email and we will initiate the refund within 5 to 7 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.

 

 

Returns & Exchange:

What is the return policy? How does it work?
A - Any damaged items or any defect we will Return and change it,Return Courier Charges is on Coustemers Hand , Any other reason return policy not applicable.

 

Customer Care:

How do I get in touch with your Customer Care Team?

-Our Customer Care Team is always happy to hear from you.

Contact Us : +91 7567746968 MON - SAT (9AM - 6PM)

Whatsapp us on :  +917567746968 From MON - SAT (9AM - 6PM)

Email us on :  care@cottonduniya.in.




When will the Customer Care Team respond to my query?
- We are always like to being in touch with our customers and will get back to you within 24hrs.

 


Cancellation Policy:

Can I cancel my Order?
-You can cancel your order before it is shipped by submitting request to us via email or call. After it is shipped you will need to follow the return process. To cancel an order, please email us at care@cottonduniya.in or call us on +91 7567746968 .


Can I modify the shipping address of my order after it has been placed?
-Yes, you can modify your shipping address by contacting our customer care team. Kindly inform us your new address so we will update it in your order.